Through our training programs, we offer you the opportunity to understand your Strengths and Weaknesses in the areas of Business Communication, Call Center and BPO Job Skills, and your subsequent Employability Index. Not only would we add substance to your existing knowledge, but also enhance your skills and make you ready for a high-growth career in an industry of your choice. Post enrollment into our training programs and subsequent certification, we also offer you the chance to work in various leading Multinational and National corporate houses.

The Learning Solutions vertical of SynAcc Management Services Pvt Ltd offers the following training programs through its learning centers:

Training Programs

Call Center Elite	BPO Elite	Biz Comm Elite
Accent Training Accent Neutralization Voice Quality Improvement English Grammar Understanding and Usage Written Communication Culture Understanding Listening and Comprehension Skills Customer Relations Management Business Communication – Verbal and Non-verbal Call Center/BPO Industry Orientation Windows and MS Office Basics Typing Skills Personality Development Interview Preparedness	Accent Neutralization English Grammar Understanding and Usage Vocabulary Enhancement Written Communication Culture Understanding Listening and Comprehension Skills Customer Relations Management Business Communication – Verbal and Non-verbal Call Center/BPO Industry Orientation Windows and MS Office Basics Typing Skills Personality Development Interview Preparedness	English Grammar Understanding and Usage Vocabulary Enhancement Oral & Written Communication Skills Listening and Comprehension Skills Customer Relations Management Business Communication – Verbal and Non-verbal Industry Orientation Windows and MS Office Basics Typing Skills Personality Development Interview Preparedness
If you wish to enroll for any of our Training programs, please click here
Methodology | Assessment | Feedback | Training Team

Methodology

SynAcc’s Training Methodology has been structured to impart world class training and enrich one’s skills in a very customized and easy-to-understand manner. Depending on the process specific module or customized one, the methodology applied takes into consideration the core requirements of the trainees, and the expected outcome at the completion of the module.

For Client training requirements, we follow a 4-phased approach as given below:

1. Need Analysis
2. Design & Development
3. Delivery
4. Assessment & Feedback 

Our Learning Center Trainees undergo the following process:

1. Pre-Training Assessment and subsequent segregation of the Trainees based on their current knowledge levels.
2. Customized Training Modules for each segregated group, in order to provide the required training as depicted by the Pre-Training Assessment.
3. Assessment and Feedback throughout the Training Module and a Final Assessment to obtain the Training Certificate.

We understand that the right use of training tools and technology is imperative to obtain the highest levels of the learning among the trainees and also for the latter to retain the learning. That is why, our trainers use various processes like Vibrant training content, Audio Visual Aids, Interactive Environment, Experience Sharing, Role Plays, Oral & Written Exercises, Group Activities, Games, Simulations, etc to ensure that each Individual goes through an unique and innovative learning process, and is empowered to learn and retain for life. 

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 Assessment & Feedback

SynAcc conducts a Pre-Training assessment based on the Training Plan and Module, and offers a customized training solution to the trainee groups. Assessments are conducted throughout the course module, in order to evaluate individual learning and a Final Assessment is conducted at the end of the training to understand the learning delta i.e. the actual improvement of an individual from his or her pre-training knowledge level. The Assessment methods differ based on the training module.

After Assessment, every Individual is provided feedback on a one-on-one basis, and as required, a Developmental Plan is shared. 

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 Training Team

All the members of our core Training Team are CELTA certified and bring with them years of training experience in the related industry. CELTA or Certificate in English Language Teaching to Adults is a Teaching Certification awarded by Cambridge ESOL, part of the world-famous University of Cambridge, and is a widely accepted Certification by organizations across the world.

Every Trainer, on joining SynAcc, goes through a rigorous Assessment, gets certified through CELTA, and undergoes a Train-the-Trainer program for the SynAcc Training Modules, before conducting a training session. Trainers also go through a continuous learning process, so that their skills are further enhanced for the benefit of our clients and trainees.

If you would like to know more about our Training Programs, Methodology, and Assessment methods, please click here.

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